Modern Health Success Story
Modern Health Cut Commission Processing Times by 91%
As Modern Health grew, its need for enhanced and scalable commission processing became a priority. When Modern Health discovered Spiff, it was the agile, trustworthy solution they were looking for to streamline their commission management process, speed up processing, grow their revenue, and eliminate growing pains.
- Decreased time spent managing commission by 91%
- Diverted valuable time and resources to revenue-generating activities
- Established a scalable commission process for a growing sales team
Modern Health’s manual commission process needed to be enhanced to support its rapid global growth.
Charlie Wiebe, Director of RevOps & Strategy, was a one-man team tasked with managing commission for Modern Health’s sales reps. Given the rapidly growing customer base, commission management was anything but easy.
Wiebe used Excel to manually calculate commission payouts, a process that took several hours every month. This manual tracking often required tracing and correcting inaccuracies, and Wiebe was often inundated with questions from sales reps.
Modern Health had ambitious plans for growth, specifically the expansion of their sales team. To support this growth, it first had to answer several questions about its commission process. How do they spend less time managing commission while also growing their sales team? How do they optimize for accuracy? How do they make communications with sales reps about their earnings more efficient?
Fortunately, they were able to answer every one of these questions when they discovered Spiff.
Spiff assisted Modern Health in fulfilling their plans for growth– a flexible and easy-to-use solution to confidently scale their commission process.
Wiebe had become incredibly familiar with their existing process , so he knew he needed a commission solution that he could quickly understand. Spiff’s spreadsheet-style logic and straightforward, intuitive interface instantly caught his attention.
The more he learned about Spiff, the more he realized that the tool was capable of solving all of Modern Health’s biggest commission challenges at once. The platform’s ability to automate commission calculations was not only incredibly efficient, but easy to trust– as Spiff enabled him to trace every number and quickly understand complex calculations.
Meanwhile, Spiff’s personalized dashboards would solve another key problem: the frequency of questions Wiebe received every time he distributed commission statements. Spiff increased the accuracy of the commission process, quickly building trust within the company. And, Spiff’s change management capabilities meant Wiebe could easily add and change commission plans as the sales organization grew in size and complexity.
Once Modern Health officially chose Spiff, the implementation process was as smooth and adaptive as Wiebe could have hoped for. He found Spiff’s solutions architect to be incredibly helpful as they tested and customized features to suit Modern Health’s needs. And, when Wiebe had a question, Spiff University was able to provide him with an answer.
“Spiff is by far my favorite tool, and I am confident in the investment we make.”
Spiff helped decrease time spent managing sales commission by 91% at a time when Modern Health was growing significantly.
Modern Health has been impressed by the reduction in time it now takes to manage the commission process. The time that Spiff has saved Wiebe’s team has enabled them to focus more of their efforts on impactful projects that drive revenue for the organization. Plus, the team has had an extremely positive experience of using Spiff. They find it incredibly helpful to look into the platform’s customizable dashboards and understand their pay and the details surrounding how their earnings were calculated.
The level of visibility Spiff provides has also made a positive impact on Modern Health’s sales managers. They regularly leverage the platform’s team-wide view to understand team performance. Analyzing the nuanced performance history and progress of their teams has enabled managers to motivate reps more effectively.
Modern Health continues to reach new heights and they feel supported by Spiff, a flexible and scalable commission solution that’s proven it’s powerful enough to grow with them.
About Modern Health
Modern Health is the comprehensive global mental health solution offering employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs – all within a single platform. Modern Health empowers companies to help all their employees be the best version of themselves and believes in meeting people wherever they are in their mental health journey.
Mental Health Care