Modern Health Success Story

Summary

As Modern Health grew, its need for enhanced and scalable commission processing became a priority. When Modern Health discovered Spiff, it was the agile, trustworthy solution they were looking for to streamline their commission management process, speed up processing, grow their revenue, and eliminate growing pains.

Key Results

• Decreased time spent managing commission by 91%
• Diverted valuable time and resources to revenue-generating activities
• Established a scalable commission process for a growing sales team

The Challenge

Modern Health’s manual commission process needed to be enhanced to support its rapid global growth.

Charlie Wiebe, Director of RevOps & Strategy, was a one-man team tasked with managing commission for Modern Health’s sales reps. Given the rapidly growing customer base, commission management was anything but easy.

Wiebe used Excel to manually calculate commission payouts, a process that took several hours every month. This manual tracking often required tracing and correcting inaccuracies, and Wiebe was often  inundated with questions from sales reps.

Modern Health had ambitious plans for growth, specifically the expansion of their sales team. To support this growth, it first had to answer several questions about its commission process. How do they spend less time managing commission while also growing their sales team? How do they optimize for accuracy? How do they make communications with sales reps about their earnings more efficient?

Fortunately, they were able to answer every one of these questions when they discovered Spiff.

The Solution

Spiff assisted Modern Health in fulfilling their plans for growth– a flexible and easy-to-use solution to confidently scale their commission process.

Wiebe had become incredibly familiar with their existing process , so he knew he needed a commission solution that he could quickly understand. Spiff’s spreadsheet-style logic and straightforward, intuitive interface instantly caught his attention.

The more he learned about Spiff, the more he realized that the tool was capable of solving all of Modern Health’s biggest commission challenges at once. The platform’s ability to automate commission calculations was not only incredibly efficient, but easy to trust– as Spiff enabled him to trace every number and quickly understand complex calculations.

Meanwhile, Spiff’s personalized dashboards would solve another key problem: the frequency of questions Wiebe received every time he distributed commission statements. Spiff increased the accuracy of the commission process, quickly building trust within the company. And, Spiff’s change management capabilities meant Wiebe could easily add and change commission plans as the sales organization grew in size and complexity.

Once Modern Health officially chose Spiff, the implementation process was as smooth and adaptive as Wiebe could have hoped for. He found Spiff’s solutions architect to be incredibly helpful as they tested and customized features to suit Modern Health’s needs. And, when Wiebe had a question, Spiff University was able to provide him with an answer.