Algolia Success Story

Summary

By implementing Spiff, Algolia has experienced a 66% reduction in the time required to manage their commissions. Additionally, Algolia has removed opportunities for human error in commission management and provided real-time transparency to sales reps by employing Spiff’s automated tools and processes.

Key Results

• Reduced commissions processing time by 66%
• Increased transparency via real-time statements
• Decreased human error through automated calculations

The Challenge

Manual commissions management limited Algolia’s scalability and growth.

Prior to implementing Spiff, Algolia was managing commissions with Google Sheets. As their team grew, this became an increasingly time-consuming process. They eventually estimated that it required 24 hours each month to manage their commissions activities. The process was also subject to human error because it was so manual. With more growth on the horizon, the Algolia team recognized that it was time to find a tool to help them efficiently manage their commissions. “We were writing commissions off of Google Sheets, which wasn’t scalable. It was too manual and there were too many problems,” stated Cary Huang, Sr. Sales Operations Manager. “So we were tasked to look for a solution.”

Algolia looked at three different options before selecting Spiff. They chose Spiff because the ability to customize their experiences via Spiff’s user interface provided them with far more options than other fixed solutions in the market. With the ability to build and scale their experience, Spiff would provide Algolia with an innovative commissions management tool that would scale with their growth.

The Solution

Spiff reduced Algolia’s processing time by 66% and scaled to company growth.

Implementation took about six weeks, even with the fiscal year changeover taking place. Once implemented, Algolia’s greatest improvement was in commission processing time. Instead of 24 hours a month, the team now spends only 8 hours a month processing commissions. That 66% reduction in processing time will be even more valuable as their team continues to grow.

The Algolia team’s primary goal was to find a faster way to manage commissions and Spiff was able to help them achieve this. The Spiff platform also adapted as Algolia’s sales compensation plans changed and evolved, allowing the team to use it more powerfully in-house. Other platforms they looked at offered turn key solutions that couldn’t be changed without going back and paying for adjustments.

The Results

Algolia decreased the opportunity for human error by automating commission calculations and increased transparency with real-time commissions statements with Spiff.

With automated commissions processing through Spiff’s platform, the risk of human error significantly decreased. Reps have the ability to sign into the Spiff platform and look at their commissions statements in real-time. Not only did this increase transparency, but it also saved the Algolia team time, as they had manually been sending out statements each time. Algolia strongly believes in trust and candor, and Spiff’s tools enable them to provide insights that better inform their team as they continue to grow.

“The ability to have reps sign in and look at their commission statements as we finalize it is great, rather than having to send out manual statements each time,” explained Cary Huang, Sr. Sales Operations Manager. “Also, the ability to not have to do the manual calculations and have the system take care of it is a time saver. The biggest result has been that Spiff is a time saving measure for sure.”